The Token Economy's Reckoning

Microsoft and Uber have both hit the token wall. The organizations that navigate the AI cost squeeze are the ones treating it as an engineering problem, not a procurement one.

Your Tickets Have a New Audience

Every comment written in a support ticket was already a message to the future. Most organizations have not noticed that the audience changed.

How we created PhillyHelpJawn at the Big Philly Meetup MashUp Hackathon

Three Crazy Things That Could Happen as AI Takes Off

Engineering for Local Inference is a SaaS Strategic Necessity

Engagement Farming is Poor Customer Service Indeed

What happens every time I post a new resume on LinkedIn?

The Impoverishing Interaction Model Shift from Libraries to Databases

Technical Debt and Realistic Expectations for AI

The Coming AI Tax on Everything

The New New AI App Store Land Rush

The Interesting Economics of Headless Video