Lack of Engagement is not a Moat
The most "AI-aware" part of their infrastructure is their security posture — which, on inspection, is really just an expression of denial that any of this is happening.
Articles
The Token Economy's Reckoning
Microsoft and Uber have both hit the token wall. The organizations that navigate the AI cost squeeze are the ones treating it as an engineering problem, not a procurement one.
Your Tickets Have a New Audience
Every comment written in a support ticket was already a message to the future. Most organizations have not noticed that the audience changed.
